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FAQ's


After registration, you can access to your personal area. Here you can change your personal and business data, shipping and billing addresses at any time, always saving changes before leaving the section.

 

The prices quoted in our online shop include VAT.

If you can add your chosen age to the basket, the product is available.

When you enter the details of each product, under the size chart, there is size information.

 

To view the status of your order, after confirming your cart, you must log in to your account by clicking "Profile". You should enter the "My Orders" section where you can view the order status and track the shipment and click on the details. Or you can view the status of your order by clicking the "vehicle" symbol.

If you have paid and are having trouble with your order, you can contact our Customer Service. If the product or products you ordered have not been shipped, our customer representatives will gladly assist you.

We send our products to the whole world.

The price does not include shipping costs. Pamina reserves the right to request contributions from customers for shipping costs, which may vary depending on the type of delivery, the amount of product to be delivered, their volume, weight and destination. The contribution requested by Pamina for shipping costs is indicated on your cart before confirming your order, along with your region selection, and is collected after your approval along with the product price.

 

After adding your product to the cart, if your shopping is over, click the "go to cart" button. Choose your country. You will see the total amount together with the shipping fee. After clicking the complete order button, you must log in as a member. If you have any notes for us, please add them. After confirming your order information, check the credit card option. Click the next step, enter your credit card information and click the pay button.

Your cargo is prepared for customs shipment within 2 business days after placing your order. After the product or products to be sent leave our warehouse,
 
Europe 1-2 working days
 
North America 2-3 working days
 
Middle East 2 working days
 
Far East 2-3 working days
 
Australia 3 working days
 
Africa 2-3 working days
 
it will reach you by DHL Cargo.

 

You can change your delivery address by entering your profile or specify the delivery address you want during the payment process of your order. However, you cannot change the address of your shipments.

 

We have our showroom at the address in the "Communication" section. Our retail sales are not available at this address. It serves only our wholesale customers.

You can complete your shopping safely by checking the credit card or izyco payment infrastructure option.

 

  • -The product to be returned must be delivered complete, undamaged, unused, unwashed and with all labels on it within 14 days, together with the standard accessories. Otherwise, returns will not be accepted.
    - The original parcel and packaging of the product you are returning must be intact. Products with no packaging or damaged products are not refundable.
    - If the product you want to return is defective, the shipping fee is covered by us. In other cases, the shipping fee belongs to the customer.
    -If you are sending a defective product, you should only choose DHL Cargo, which is our contracted shipping company. You can make your return by typing our company code 951772980 as the Recipient Code. Shipments you make with any cargo company other than DHL cargo will not be accepted.
    -Promotional and promotional products, including accessories attached to the gift, accessories attached to the garment, and all packaging items, must also be sent with the return.
    -Return of products that have lost their re-salability feature and cannot be purchased by another customer are not accepted.
    - We do not issue a refund before we receive the item back to our address. A refund will be issued as soon as we receive your return and determine it is in EXCELLENT condition.
    -If the item (s) arrived at us in violation of our return policy, it will be sent back with payment against the customer's address and no refund will be made.

  • You can inquire about the transportation of your returns to our warehouse from our contracted cargo, DHL Cargo, using the following method and your delivery number.
     
    You can make inquiries from the shipment tracking box on the DHL Shipping Website (www.dhl.com).
  •  

If the order received by our quality assurance department is delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product is delivered to us. The period of reflection of the refund is at the initiative of your bank. Refunds made to credit cards are reflected in the account for 7 days. Shipping fees are not refunded.

The refund of the refund to your credit card is made by your bank in installments - according to your payment method. It is completely your bank's application to reflect the refund on your credit card in installments. You can get detailed information from your bank on the subject.