-The product to be returned must be delivered complete, undamaged, unused, unwashed and with all labels on it within 14 days, together with the standard accessories. Otherwise, returns will not be accepted.
- The original parcel and packaging of the product you are returning must be intact. Products with no packaging or damaged products are not refundable.
- If the product you want to return is defective, the shipping fee is covered by us. In other cases, the shipping fee belongs to the customer.
-If you are sending a defective product, you should only choose DHL Cargo, which is our contracted shipping company. You can make your return by typing our company code 951772980 as the Recipient Code. Shipments you make with any cargo company other than DHL cargo will not be accepted.
-Promotional and promotional products, including accessories attached to the gift, accessories attached to the garment, and all packaging items, must also be sent with the return.
-Return of products that have lost their re-salability feature and cannot be purchased by another customer are not accepted.
- We do not issue a refund before we receive the item back to our address. A refund will be issued as soon as we receive your return and determine it is in EXCELLENT condition.
-If the item (s) arrived at us in violation of our return policy, it will be sent back with payment against the customer's address and no refund will be made.