FAQ's

The prices quoted in our online shop include VAT.

If you can add your chosen age to the basket, the product is available.

When you enter the details of each product, under the size chart, there is size information.

To view the status of your order, after confirming your cart, you must log in to your account by clicking "Profile". You should enter the "My Orders" section where you can view the order status and track the shipment and click on the details. Or you can view the status of your order by clicking the "vehicle" symbol.

If you have paid and are having trouble with your order, you can contact our Customer Service. If the product or products you ordered have not been shipped, our customer representatives will gladly assist you.

We send our products to the whole world.

Shipping costs are not included in the price. Shipping cost varies depending on the quantity, volume, weight and destination of the product to be delivered. Pamina's contribution for transportation costs is indicated with your region selection before your order is confirmed and will be charged after your approval along with the product price.

After adding your product to the cart, if your shopping is over, click the "go to cart" button. Choose your country. You will see the total amount together with the shipping fee. After clicking the complete order button, you must log in as a member. If you have any notes for us, please add them. After confirming your order information, check the credit card option. Click the next step, enter your credit card information and click the pay button.

You can change your delivery address by entering your profile or specify the delivery address you want during the payment process of your order. However, you cannot change the address of your shipments.

We have our showroom at the address in the "Communication" section. Our retail sales are not available at this address. It serves only our wholesale customers.

You can complete your shopping safely by checking the credit card or izyco payment infrastructure option.

• -The product to be returned must be delivered complete, undamaged, unused, unwashed and with all tags and standard accessories within 14 days. Otherwise, the return will not be accepted.
  

  - The original parcel and packaging of the product to be returned must be intact. No refunds are made for unpackaged or damaged products.
  - The shipping fee of the product you want to return belongs to the customer.
  - You should only choose our contracted cargo company, DHL Cargo. You can make your return transaction by typing our company code 951772980 as the Buyer Code. Shipments made with any cargo company other than DHL will not be accepted.
  - Promotional and promotional products, including gift-attached accessories, clothing-attached accessories and all packaging materials, must also be sent with the return.
  - Returns of products that have lost their resaleability feature and cannot be purchased by another customer are not accepted.
  - A refund will be issued as soon as your return reaches us and is found to be in perfect condition.

• You can inquire about the transportation of your returns to our warehouse from our contracted cargo, DHL Cargo, using the following method and your delivery number.
   
  You can make inquiries from the shipment tracking box on the DHL Shipping Website (www.dhl.com).
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If the order received by our quality assurance department is delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product is delivered to us. The period of reflection of the refund is at the initiative of your bank. Refunds made to credit cards are reflected in the account for 7 days. Shipping fees are not refunded.

The refund of the refund to your credit card is made by your bank in installments - according to your payment method. It is completely your bank's application to reflect the refund on your credit card in installments. You can get detailed information from your bank on the subject.